These Terms of Service (“Terms”) form a binding agreement between Halo AI Ventures Corp (“Halo,” “we,” “us,” or “our”) and the individual or entity (“Customer,” “you,” or “your”) that registers for, accesses, or uses the Halo platform and related services (collectively, the “Service”).
By creating an account, clicking “I agree,” or otherwise accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity, and “Customer” refers to that entity.
1. The Service
Halo provides an AI-powered phone receptionist platform that answers inbound calls, conducts conversations on your behalf, captures and classifies caller information, and integrates with third-party services such as calendar and messaging providers, all as configured by you.
Transcripts of calls are generated automatically by speech-recognition software. They are a working record, not a verbatim one: a transcript may contain errors, may miss or misattribute words, and should not be relied on as an exact account of what was said on a call.
The Service may be updated, modified, or discontinued at our discretion. We will use commercially reasonable efforts to provide advance notice of material changes that adversely affect existing functionality.
2. Eligibility and Accounts
You must be at least 18 years old and able to form a legally binding contract to use the Service. You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account.
Notify us immediately at customerservice@haloaigroup.com of any unauthorized access or security incident affecting your account.
3. Subscriptions, Fees, and Payment
3.1 Subscription plans
Access to the Service is provided on a subscription basis. Plan tiers, included usage, overage charges, and pricing are described on our website or in an order form. We may change pricing prospectively; changes will not affect the current billing period.
3.2 Activation fee and free trial
New subscriptions begin with a $20 activation fee and a 14-day free trial. The activation fee is charged when you create your subscription and is non-refundable. If your subscription converts to a paid plan, the activation fee is credited toward your first monthly payment. A valid payment method is required, and you are not charged the monthly subscription price during the 14-day trial period. At the end of the 14 days, your subscription automatically converts to a paid monthly subscription at the listed price of the plan you selected, and the payment method on file is charged, unless you cancel before the trial ends. After conversion, fees recur monthly on the same day of the month as the conversion date (anniversary billing). You may cancel at any time through the dashboard; cancellation takes effect at the end of the current billing period.
3.3 Billing
Subscriptions are billed in advance on a recurring basis (monthly or annually). Usage-based charges (such as additional minutes, additional phone numbers, or SMS overages) are billed in arrears. All payments are processed by Stripe; you authorize us to charge your designated payment method for all applicable fees.
3.4 Taxes
Fees do not include taxes. You are responsible for all applicable sales, use, VAT, or similar taxes, except taxes on our net income.
3.5 Late and failed payments
If a payment fails or is past due, we may suspend or terminate the Service. You remain responsible for amounts owed.
3.6 Refunds
Except where required by law, fees are non-refundable.
3.7 Usage charges and destination restrictions
You are responsible for all charges arising from usage originated by your account, including calls and messages placed to numbers you configure, such as owner notification and call-forwarding numbers. The Service is provisioned for United States and Canada destinations only. If Halo enables an international or premium-rate destination at your request, you are responsible for all resulting charges at the rates then in effect, including charges arising from misconfiguration, unauthorized access to your account, or fraudulent use. Halo may suspend outbound calling or messaging without notice where usage patterns indicate fraud or abuse.
4. Customer Responsibilities
4.1 Lawful use
You are responsible for using the Service in compliance with all applicable laws and regulations, including telemarketing, consumer protection, and recording laws.
4.2 AI disclosure
The Service answers calls using an automated AI assistant and generates written transcripts of those calls. Halo does not record or retain call audio. You are responsible for providing legally required notices to callers, including notice that an automated or AI system is being used and that the call is transcribed. Requirements vary by state and country; some jurisdictions require all-party consent.
4.3 SMS and 10DLC
If you send SMS messages through the Service, you must comply with U.S. carrier rules, the CTIA Messaging Principles and Best Practices, the Telephone Consumer Protection Act, and applicable state laws. You must obtain proper opt-in from recipients, honor opt-out (STOP) requests, and use registered 10DLC brand and campaign identifiers as required.
4.4 Prohibited use
You will not, and will not permit any third party to:
- Use the Service for any unlawful, fraudulent, deceptive, harassing, or harmful purpose.
- Use the Service to make robocalls or send messages in violation of the TCPA or similar laws.
- Use the Service in connection with high-risk applications where failure could result in death, personal injury, environmental damage, or other catastrophic harm.
- Use the Service to handle protected health information (PHI) subject to HIPAA. The Service is not a HIPAA business associate and is not authorized to receive PHI. You agree not to configure the Service to receive PHI and acknowledge that we are not liable for PHI inadvertently shared by callers.
- Use the Service to handle payment card data, full Social Security numbers, or other regulated financial or government identifiers.
- Attempt to reverse engineer, decompile, scrape, or extract source code from the Service.
- Interfere with or disrupt the integrity or performance of the Service.
- Resell, sublicense, or provide the Service to third parties except as expressly permitted in writing.
4.5 Customer content
“Customer Content” means all data, configuration, and information you provide to the Service, plus content captured during calls and messages handled on your behalf (including transcripts and structured outputs). As between you and us, you own Customer Content. You grant Halo a worldwide, non-exclusive, royalty-free license to use, copy, transmit, store, and process Customer Content as necessary to provide the Service and as described in our Privacy Policy. Halo's rights in Customer Content are limited to those necessary to deliver the Service to you. Halo does not use Customer Content to develop, train, or improve its products or features, or to train any artificial intelligence or foundation model.
You represent and warrant that (a) you have all rights necessary to provide Customer Content to the Service and (b) Customer Content and your use of the Service will not infringe or violate the rights of any third party or any law.
5. Third-Party Services
The Service relies on third-party services, including telephony (Twilio), AI inference (Anthropic), text-to-speech (ElevenLabs, Cartesia AI), transcription (Deepgram), payments (Stripe), transactional email delivery (Resend), application error monitoring (Sentry), hosting (Vercel, Render, Supabase), and optional integrations you connect (such as Google Calendar). Your use of those services is also subject to their terms. We are not responsible for third-party services or for outages, errors, or losses caused by them.
If you connect a Google account to the Service, our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
6. Intellectual Property
The Service, including all software, designs, text, graphics, and other materials, and all intellectual property rights in the foregoing, are owned by Halo or its licensors. Subject to these Terms, Halo grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term for your internal business purposes.
You may provide feedback or suggestions about the Service. You agree that we may use feedback without restriction and without obligation to you.
7. Suspension and Termination
7.1 By you
You may cancel your subscription at any time through the dashboard or by emailing customerservice@haloaigroup.com. Cancellation takes effect at the end of the current billing period. You remain responsible for fees incurred before cancellation.
7.2 By us
We may suspend or terminate your access to the Service immediately if you breach these Terms, if your account becomes past due, if we reasonably believe your use poses a security or legal risk, or if we are required to do so by law. We may also discontinue the Service or any feature at any time, with reasonable notice where practical.
7.3 Effect of termination
On termination, your right to use the Service ends. Call transcripts and caller profile information are permanently deleted within 30 days of account closure, as described in our Privacy Policy; billing and transaction records are retained separately as required for tax and accounting purposes, and we may retain other Customer Content only as required by law. You may request export of Customer Content before termination; export availability depends on the data type and the plan in effect.
Sections that by their nature should survive termination (including Sections 4.5, 6, 8, 9, 10, 11, and 12) will survive.
8. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, HALO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
WITHOUT LIMITING THE FOREGOING, HALO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR ANY PARTICULAR PURPOSE. THE SERVICE USES AUTOMATED SYSTEMS AND LARGE LANGUAGE MODELS THAT MAY PRODUCE INCORRECT, MISLEADING, OR UNEXPECTED OUTPUTS. YOU ARE RESPONSIBLE FOR REVIEWING OUTPUTS AND FOR DECISIONS YOU MAKE BASED ON THEM.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HALO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF HALO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
HALO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO HALO FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).
The limitations in this Section 9 apply regardless of the form of action (contract, tort, statute, or otherwise) and will apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply to the maximum extent permitted by law.
10. Indemnification
You will defend, indemnify, and hold harmless Halo and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your use of the Service, (b) your Customer Content, (c) your violation of these Terms, (d) your violation of any law or the rights of any third party, including TCPA, CTIA, call-recording, or AI-disclosure obligations, and (e) PHI or other prohibited categories of data shared with the Service in violation of Section 4.4.
11. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Palm Beach County, Florida for any dispute not subject to arbitration.
Informal resolution
Before filing a claim, you agree to attempt to resolve the dispute informally by contacting john@haloaigroup.com. We will attempt to resolve the dispute by contacting you. If we cannot resolve the dispute within thirty (30) days, either party may pursue formal proceedings.
12. General
12.1 Entire agreement
These Terms, together with the Privacy Policy and any order form referencing these Terms, constitute the entire agreement between you and Halo regarding the Service and supersede prior agreements on the subject.
12.2 Changes to these Terms
We may modify these Terms from time to time. When we make material changes, we will notify you through the Service or by email. Continued use after the effective date of the changes constitutes acceptance.
12.3 Assignment
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
12.4 Notices
We may give notice by email to the address on file, by posting in the dashboard, or by posting on the website. Notices to Halo must be sent to john@haloaigroup.com with a copy to HALO AI VENTURES CORP, 12287 Hillman Dr, Palm Beach Gardens, FL 33410.
12.5 Severability and waiver
If any provision is held unenforceable, the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver.
12.6 Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control.
12.7 Independent contractors
The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.
13. SMS Messaging Program Terms
These Messaging Program Terms apply to text messages sent through the Service to callers and other recipients on behalf of a Halo customer business.
Program. Messages are sent by the customer business whose phone line you contacted, using the Halo platform. Message content is limited to appointment confirmations, appointment reminders, service follow-ups, and replies to inquiries you initiated.
Consent. You will receive messages only if you affirmatively agreed to receive them, including by giving verbal consent during a phone call with the business. Consent to receive messages is not a condition of any purchase.
Message frequency. Message frequency varies based on your interactions with the business.
Cost. Message and data rates may apply.
Opt out. Reply STOP to any message to stop receiving messages. You will receive one confirmation message and no further messages after that. You may also request removal by contacting the business directly or by emailing customerservice@haloaigroup.com.
Help. Reply HELP to any message for assistance, or contact customerservice@haloaigroup.com.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Privacy. Mobile information, phone numbers collected for SMS, and SMS consent records are never shared, sold, rented, or transferred to third parties, affiliates, or lead generators for marketing or promotional purposes at any time. See our Privacy Policy at https://haloaigroup.com/privacy.
14. Contact
Halo AI Ventures Corp
12287 Hillman Dr
Palm Beach Gardens, FL 33410
customerservice@haloaigroup.com